Monday, August 29, 2011

Customer Service...For New Clients Only!

I have been a loyal customer to La Dolce salon for a couple of years now.  It started when I first met Alex and she worked magic with my limp hair.  She worked some kind of crazy voodoo and made it look like new hair!  I hadn't had a hair cut like it since I left LA; when I went to "Katherine's-The Salon" on Ambassador Caffery.  (If you live in LA and need a stylist, let me know, I'll give you the contact info!  OMG!  MAGICIAN!) 

Then Alex left and I bounced around the salon to a couple of stylist and I found Eva.  She did good hair, nothing like Alex (or Katherine!) but she was consistent and she listened to what I wanted so I kept going to her.  Next Eva left the salon and I started the process of bouncing again because I like Dolce, a lot, my kids even LOVE Dolce!  They think Dolce is the only salon/spa that people can go do.  You know how kids get their loyalties lined out and it's permanently ingrained in them, that's Dolce for my kids! I like the people, I like the welcoming feeling, and there are a lot of talented stylist there, but after their Groupon I think I'm salon shopping!

Their facebook page has been commenting about an upcoming groupon and I have been anxiously waiting!  Imagine my excitement when the groupon popped up Sunday!

  • A haircut (up to a $45 value)
  • A deep-conditioning treatment (a $45 value)
  • Partial highlights (up to an $85 value)
All for one low price of $65!  Yahoo! 

We were on our way to church and I was giddy!  I said to Keith "ewww...I have to read the fine print to see how many of these I can buy!" So, I did and that's when I saw it...

"New clients only"

My heart sank! 

I hate when companies offer promotions for "new clients only" and throw their old loyal clients away.  When they do customer appreciation days, they aren't for "existing clients only" they are for anyone.  New clients always welcome, old clients are already sucked in so who cares.

AT&T Uverse has the best customer service in this area of anyone I've ever seen!  Say what you will about AT&T, but if you call them with a promotion they are running they will give it to you.  They don't care if you're a new customer or if you've been with them for 100 years!  All you have to do is call and ask for the promotion and they give it to you.  I do with they'd just automatically apply promotions, but I guess it's not too much to ask that I contribute a little too!

So, as much as I love Dolce, I'm considering going elsewhere because I find this so offensive.  I will say, they are one of the nicest salons (that I've gone to) in Carmel and they do great hair.  I will still recommend them to anyone who asks, I'm just really irritated and a little hurt!

Lastly...I just saw on Regis and Kelly that short hair is back in style but while watching beautiful Emma Watson being interviewed I can truly say...just because something is in style doesn't mean it looks good on you!  Ugh!  She looks like a very feminine boy! 

Happy Monday!

1 comment:

  1. Yes, we have recently become "new customers" of Direct TV. This will last until we become so offended at the great stuff they offer their newer "new customers", or in two years, when the contract is up and we can get better options out of Dish Network (again!). ;)

    I hear and feel your pain!